Return & Repair Policy
At Sheesham Wala, we take great pride in the quality and craftsmanship of our products. To ensure you receive the best possible experience, we have established a focused policy regarding post-purchase support.
Our Commitment to Quality
Because we stand firmly behind our products, we do not offer returns or exchanges. We believe that every issue can be resolved through professional restoration or repair. If you encounter any fault or defect with your purchase, our dedicated team is committed to making it right by repairing the item to its original, intended standard.
Repair Process
If you believe your item is faulty or requires attention, please follow these steps:
- Notify Us: Contact our customer support team within 3 days of receiving your order.
- Provide Details: Please include your order number, a brief description of the issue, and clear photographs or videos demonstrating the fault.
- Assessment: Our technical team will review the information provided to determine the best course of action for the repair.
- Resolution: Once the assessment is complete, we will provide you with instructions on how to return the item to our facility for professional repair at no additional cost to you (excluding shipping fees, if applicable).
Policy Exceptions
- Standard Wear and Tear: This policy covers manufacturing faults. Damage resulting from misuse, neglect, or improper care is not covered under our complimentary repair service.
- Final Sale Items: Items purchased at a discount or marked as “Final Sale” are excluded from all repair services unless otherwise specified by law.
Note: By completing your purchase with Sheesham Wala, you acknowledge and agree to our no-return policy and accept that our primary solution for any product faults is the professional repair of your item.
We are dedicated to ensuring your satisfaction and appreciate your trust in our commitment to quality.
Would you like me to adjust this policy to include a specific timeframe for reporting faults or any particular warranty period?
Need help?
Contact us at sheeshamwalajodhpur@gmail.com for questions related to refunds and returns.